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Refund Policy

Creditserve Business Information Ltd – Refund and Cancellation Policy

We want you to buy from us with confidence.  To that end, please find below details of our refund and cancellation policy.

Within this Refund and Cancellation Policy:

“We”/”our”/ “us”/”Creditserve” means Creditserve Business Information Limited

“Purchaser”/”customer”/”client”/”you”/”yours” refers to a person or legal entity making a purchase from www.creditserve.co.uk

“Product” refers to any report, company credit report, or other data or service that is available to purchase at www.creditserve.co.uk

This refund policy relates to those customers trading with us as a business and as a Consumer

For the purposes of this Refund and Cancellation policy a Consumer means any person who is acting for purposes that are outside their business.

REFUND/CANCELLATION POLICY IN RELATION TO PURCHASE OF UK COMPANY DATA/INFORMATION.  (Please see separate information, contained within this document, in relation to purchase of International/Overseas company credit reports)

REFUNDS

The sale of each downloaded report or product is a final, non-exchangeable, non-refundable transaction.

Upon purchase, reports are sent immediately to the email address provided by the purchaser and are available for download. The product is then the property of the purchaser.  Once the email containing the product has been sent from Creditserve to the email address provided by you, you do not have the right to receive a refund.

CANCELLATIONS

The sale of each downloaded report or product is a final, non-exchangeable, non-refundable transaction.

Upon purchase, reports are sent immediately to the email address provided by the purchaser and are available for download.  The product is then the property of the purchaser.  Once the email containing the product has been sent from Creditserve to the email address provided by you, you do not have the right to cancel an order for any report or product.

INCORRECT PURCHASE

We cannot be held liable if you have purchased the wrong product or data on an entity other than the entity you intended to purchase data in respect of.  If you require assistance in purchasing the correct item please contact us and we will help you.  Any replacement purchase will carry a charge.

NON RECEIPT OF PRODUCT/INCORRECT EMAIL

It is our customer’s responsibility to provide their correct email address in order that the product can be delivered immediately by electronic means. 

All outgoing emails from Creditserve are logged on our system.  However we are unable to check if an email has been received or opened or read and therefore no refunds can be given for products once emailed from us.  If you have not received a product because you have entered an incorrect email address we cannot be held liable for non-receipt of the purchase and a refund will not be given in these circumstances.

PRODUCTS NOT AS DESCRIBED

Samples of our credit reports are freely and widely available from many pages on our website in addition to detailed content descriptions.  This information (in conjunction with the samples) gives the customer the opportunity to make a well-informed decision about any product that they may wish to purchase. If you are not sure about the content of any product please contact us prior to making your purchase.

If you believe you have been supplied a product which is not in accordance with the description we have provided please notify us within 72 hours of receipt at sales@creditserve.co.uk or call us on 01992 414222 

INCORRECT OR INCOMPLETE PRODUCT

We make all reasonable efforts to ensure that the information contained in our reports is up-to-date and accurate.  However, the data is provided by third parties, including official registries along with other sources.  If you believe that any of our products are inaccurate or incomplete and if, upon investigation, your belief is upheld by us we will correct the situation and supply a replacement free of charge.  If we are unable to correct the situation or there are on-going issues we may issue a refund.

If you believe you have received an incomplete or inaccurate product please notify us within 72 hours of receipt at sales@creditserve.co.uk or telephone us on 01992 414222.

WHY AREN’T I ENTITLED TO A REFUND OR TO CANCEL?

The Consumer Protection (Distance Selling) Regulations 2000 do not apply to the products that we sell because of the instantaneous method of delivery.

On receipt of your request or offer for a product along with simultaneous payment for the same product we will have been deemed to have accepted your offer and on sending the product to you by email you will be deemed to have agreed:

  • To have given your agreement for us to provide the service (provision of the credit report or data)
  • That we have provided you with the required written information to make an informed decision in advance of our starting the provision of the service
  • That you were made aware (or had the opportunity to be made aware by reading the Refund and Cancellation policy access to which is at the bottom of every page) that your cancellation rights had ended as soon as we started to carry out the contract
  • That you have received the full benefit of the product.

HOW TO CLAIM A REFUND

If you believe that you are entitled to an exchange or refund under the terms set out above please notify Creditserve within 72 hours of receipt of purchase.  You can contact us on 01992 414222 or email us at sales@creditserve.co.uk

 

REFUND/CANCELLATION POLICY IN RELATION TO PURCHASE OF ONLINE INTERNATIONAL /OVERSEAS COMPANY CREDIT REPORTS

INTERNATIONAL CREDIT REPORTS - ONLINE

Our refund and cancellation policy in relation to Overseas Credit Reports that are purchased online and delivered instantaneously is exactly the same as for our UK online sales.  Please see details above.

 

REFUND/CANCELLATION POLICY IN RELATION TO PURCHASE OF OFFLINE INTERNATIONAL /OVERSEAS COMPANY CREDIT REPORTS

INTERNATIONAL CREDIT REPORTS - OFFLINE

Reports which we describe as “offline” are not delivered instantaneously but they can be ordered via our website.

If you need to change or cancel an offline international credit report, that is not immediately available, you may do so provided you contact us and advise us within 3 hours of your original order.   In the event of a cancellation a refund may be given.

Once investigation has been commenced by us we may not be able to alter or cancel your order.   Please contact us directly for further information.

When you order an offline international credit report we will give an estimated delivery date. We aim to deliver your credit report before the due date but because we are reliant on third party agents there are sometimes delays beyond our control. We will contact you as soon as we are aware of any potential delay. Time is not of the essence in these contracts.

The content of International or Overseas Company credit reports will differ greatly in the information that is available.   In some countries there is no requirement to make financial information or details of business ownership available publicly and therefore this may not be included in a report. This is outside of our control and is due to the differing legislations in various jurisdictions regarding the legal filing requirements.

On further factor governing the amount of information available is that in some countries whilst the requirement to file information may exist, the enforcement of the requirement is so lax that companies will fail to comply.

In some instances there will only be minimal information available.   Please keep this in mind when purchasing overseas reports and if you have any questions or doubts please contact us for more information regarding availability of information in each country.

We are happy to provide you with a sample of the type of report and information that is available within the country your subject is domiciled within.  These reports are provided only as a guide and are not a guarantee that identical amounts of information will be available on your subject.

The scarcity or minimal nature of information that is provided on a particular business in a particular country will not be grounds for a refund and no refund will be given.

HOW TO CLAIM A REFUND

If you believe that you are entitled to an exchange or refund under the terms set out above please notify Creditserve within 72 hours of receipt of purchase.  You can contact us on 01992 414222

Sales@creditserve.co.uk

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Creditserve Business Information Ltd is registered by the Financial Conduct Authority under registration number 626460.
Authorisation can be checked on the consumer credit register at www.fca.org.uk